Event Planning Tips

Three Tips To Increase Event Registrations Proven By The Ecommerce Industry

By April 19, 2016 One Comment

Wondering how to increase event registrations? Since the mid-1990’s ecommerce has played an ever growing role in people’s lives. It started with platforms like Ebay and Paypal, and grew with companies like Zappos and Amazon. Today, nearly 170 million people shop on e-commerce platforms in the United States (which is about every single adult-aged person).

As a result, companies in the ecommerce industry have learned a thing or two about optimizing the digital experience of potential customers in order to increase revenue.

Event planners using event registration software to handle their ticketing or registration needs should take a page from the ecommerce industry, by optimizing the registration experience for potential attendees.

Here are three principles that have helped companies like Amazon, Nike, Walmart and Uber to dramatically increase purchases.

1. Harness The Power Of Customer Reviews

Yelp, Google My Business, Yotpo, Trustpilot, these are just a few of the hugely successful companies riding the wave of customer reviews. These companies have become successful because business owners have found customer reviews to be a great way at increasing ecommerce sales.

Event organizers should employ customer reviews or testimonials in the event registration process to make event attendees feel more comfortable about registering for an event.

In the image below, we can see Traction Conf employs an attendee testimonial as a way of encouraging potential attendees to register.

Traction Conf

Considering that one study found that 90% of online shoppers admit that customer reviews influenced a buying decision, it makes sense for event organizers to harness the power of online reviews in order to increase event registrations.

Clearly some of the most successful ecommerce companies use online reviews and testimonials to their advantage. Nearly every page on Amazon.com features some sort of customer review function, whether that’s a star rating, or featured testimonials. Nike also uses both a star rating and testimonials on their website as well.

Nike testimonials

Above, customer testimonials and average ratings are available for every product sold on Nike.com.

2. Avoid Redirecting Potential Attendees

Some event planners rely on an event registration service that redirects attendees to a third party website in order to complete registration. While these platforms are appealing because they are relatively easy and inexpensive to use (many have no or low up-front costs), organizers are actually losing event attendees simply because potential attendees are redirected to another website.

Lost potential customers due to check out redirects is something ecommerce veterans understand all too well. The pros say that a seamless checkout experience is key.

One reason it’s important to provide a seamless checkout experience is because it reduces page load times, and considering that 40% of shoppers say that they abandon websites that take more than 3 seconds to load a page, it quickly becomes clear why so many are opposed to redirecting potential customers during the checkout process.

Another reason to avoid redirecting potential event attendees is because event organizers lose control over the branded experience a potential attendee will have. By sending potential attendees to a third party website, organizers will be subjecting them to the branding of another company.

The most personal experience a potential attendee will have is the one where they share their most personal details, in this case it’s their contact info and payment details. It is far better to establish a strong and trusting relationship between your event brand and an attendee, than to allow your attendee to form this relationship with a third party.

3. Encourage Registrants To Share

Amazon share buttonsFWalmart share buttonsor event planners hoping to dramatically increase event registrations in a short amount of time, social media integrations can be a lifesaver. Ecommerce websites have long harnessed the viral nature of social media to increase the number of customers quickly.

Both Amazon and Walmart (to name just a few) feature social media buttons close to the “check out” button for every product they carry. This subtle feature encourages customers to share information about the product with followers.

 

Similarly, event organizers should consider incorporating social media into the event registration process. Specifically, platforms that encourage attendees to share the fact that they’ve just registered for an event with followers or over email can be a great way of increasing event brand awareness.

Another way to incentivise sharing is to take a page from companies like Airbnb, Uber and Dropbox. Each one used double-sided referrals to encourage current customers to share information about the company with those who might be interested in it.

To encourage sharing, some of the fastest growing companies offer both the current customer and the potential referred customer a small discount, both get the discount when the referred person makes a purchase.

Uber sharing

Above: An example of the viral sharing component Uber uses to grow quickly.

Conclusion

In order to increase event registrations, event planners should borrow proven tactics successfully employed in the ecommerce space to optimize the registration experience for attendees.

From using compelling customer reviews in order to put potential registrants at ease, to providing a fully branded and seamless event registration experience, to employing features that encourage attendees to share your event with other prospective attendees, the most successful organizers are those who readily employ these proven strategies to create a full house.



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Author David Epstein

David is a brand building expert who has advised some of the world's largest and most beloved brands on how to do marketing better. Past clients include: Pepsi Co. Campbell, American Family Insurance, and Avon Makeup. In 2013, David graduated from the University of Connecticut with a double major in Political Science and Philosophy. While at UConn he earned the Dean's List three times, and was granted membership to the National Society of Collegiate Scholars. When he's not brand building, David enjoys exercising and exploring New York City.

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  • Kendall Everett

    Avoiding redirects is a great idea to help keep attendees interested in registration. The quicker the load time the quicker the registration process. It also might make it easy if there are fewer registration steps overall. https://invitemanager.com/

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